Que Fresco Ltd Privacy Policy

Last updated 25.05.2023

Our contact details:

Que Fresco Ltd
The Old Pie Shop
45, Church Street

T: 07814 500755
E: info@quefresco.co.uk

We recognize that your privacy is important. This document outlines the types of personal information we receive and collect when you use this Website, order goods directly from Que Fresco or indirectly through one of our customers, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Que Fresco strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers', consumers' and online visitors' privacy on our website.

Personal Information

Que Fresco collects personally identifiable information such as name, postal address, email address, company name and telephone number.

This information is collected if you request information from us, participate in a contest or sweepstakes or place an order with us (either directly or through one of our retail partners). 

Under the General Data Protection Regulation (GDPR), the lawful basis that we rely on for processing this information is your consent. You are able to remove your consent at any time and can do so by contacting us at info@quefresco.co.uk 

Personal information received from you is used to process your order and deliver the goods that you have purchased. We may share this information with our suppliers in order to fulfil our obligations. Any personal information will be used only for internal purposes and will not be sold or provided to third parties for marketing purposes.

You personal information is securely stored for a minimum of 6 years in accordance with HMRC (His Majesty's Revenue And Customs) legal requirement.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@quefresco.co.uk if you wish to make a request.

How to complain:

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113